Home

 Status ↗
Encryption

Your Recovery Key Matters

Encryption protects you — but only if you protect your keys.

🔑
What It Is

Your Recovery Key

When you create your account, you receive an encryption recovery key. It's a long, unique string that unlocks your encrypted message history when logging in on new devices. It looks something like this:

🔐
EsTG Xk4F 9qWm nPr2 Hv7j YcBd Lz1s Ru8A

↑ Example only. Yours will be different.

⚠️
Why It Matters

We Cannot Recover It For You

End-to-end encryption means your messages are not readable by the server — not by us, not by anyone. The recovery key is the only way to access your encrypted history on a new device. If it's gone, the history is gone.

⚠ This is not a policy limitation. It is a mathematical property of end-to-end encryption. No support ticket can bypass it.
❌
If You Lose It

What Happens

You can still use your account and send new messages. However:

  • Encrypted history on existing devices may become inaccessible on new logins.
  • You will likely need to reset your encryption keys entirely.
  • Previously encrypted messages may be permanently unreadable.
✅
Best Practices

How to Store It Safely

🔒 Password Manager Bitwarden, 1Password, or KeePass. Encrypted, backed up, accessible.
📄 Physical Backup Write it down and store it somewhere physically secure. Low-tech is underrated.
🚫 Never Share It Not with us, not with admins, not with anyone. No legitimate service will ask for it.
Back to Setup → Encryption guide