Your Recovery Key Matters

What Is the Recovery Key?

When you create your account, you receive an encryption recovery key. This key unlocks encrypted message history when logging in on new devices.

Why It Is Important

End-to-end encryption means messages are not readable by the server. If you lose your recovery key, encrypted history cannot be restored.

If You Lose It

You can still use your account. However:

• Encrypted history on old devices may be inaccessible.
• You may need to reset encryption keys.
• Previously encrypted messages may be permanently unreadable.

Best Practices

• Store it in a password manager.
• Write it down and store securely.
• Do not share it with anyone.